1 Redford Ave, Horsham RH12 2RD

Phone: 01403 470 511
Email: info@yuhucreates.co.uk
We’re open Monday – Friday, 9 a.m. – 5:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges are determined by the individual Vendors. While some vendors may offer free delivery, please check to see what their shipping and delivery charges are.

We process all payments via stripe which accepts all major credit and debit cards. 

As our vendors sell handmade or personalised items, dispatch times may vary from seller to seller. You will be able to see their shipping policies in their store to ensure that your order is sent within the required timeframe. Please note that dispatch time means the time it takes for the vendor to make and send your item to Royal Mail. Most orders are delivered within the following 2-3 days. However, please keep up to date on any postal strikes as these would have additional pressure and would require a little more time for delivery.

We use stripe Secure to process all our payments and we process all transactions in strict compliance with privacy policies which are safe and SSL Encrypted.

Secure Stripe Payments

The Vendor from which you purchase the item/s will be notified and will begin processing your order. When they have shipped your item you will receive an email notifying you that the item has been dispatched. Depending on the shipping method you have selected you will then be able to track your order.

You will always receive an order confirmation receipt which will have all the transaction details. For certain types of items you will receive an invoice directly from the Vendor.

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